Must-Haves for In-Store Business Software

Importance of High-Quality, Compatible Business Software

Whether you are a small tire dealer in a rural area or a large dealer with multiple locations in the middle of a bustling city, TCS Technologies is committed to helping your shop thrive so you can focus on the most important part of any business: your customers. We know that to run an effective business, you need to have the best software solutions at your fingertips.

What makes a software efficient and work for your business, versus one that is working against it? And why does your business need software to increase efficiency and streamline customer interactions and transactions?

The software you use to manage your store, needs to streamline business operations and allow your employees to work efficiently every day. Your business’s management software should maximize your efforts and do the heavy lifting for you. Another key purpose of in-store software is to make customer interactions easier and more enjoyable by increasing positive engagement and improved customer service, all-the-while minimizing roadblocks.

TCS wants to be the one to elevate your business from good to great, and our software TireWorks® HD will be the best partner to do that. Recently updated to work even harder for you, TireWorks® HD delivers over 60 product features and enhancements that will optimize your store’s internal support. Below is just a small sample of how TireWorks® HD can make your store its most effective version.

Automated Appointment Calendar

With a dynamic appointment calendar, you can track the status of every customer in real time, including being aware of when a customer has declined services and reminders for suggested routine maintenance so that you can re-engage those customers. With the pressure of managing a full calendar removed from your shoulders, your shop will run smoother, and you can maximize opportunities to connect with customers.

A dynamic appointment calendar goes beyond merely tracking appointments. You also can convert appointments into service requests and toggle settings to show only technician-assigned requests so that your team can transition seamlessly into taking care of customers. This also increases your ability to cross-sell to customers by suggesting recommended services that are quickly generated in a list for your shop. Bottom line is, you can know what a customer might need and suggest it before someone else does!

Smart DOT Lookup

Save time and eliminate errors on DOT numbers. Using smart technology, your system can auto-generate the base of the DOT number so that technicians only need to enter the last four numbers and ensure the utmost accuracy. This will automatically process and register warranties, saving you the headache of tracking and processing a horde of information.

Comprehensive Inventory Database

Inventory is an important aspect of turning a profit. A well-organized software system can deliver on-demand inventory information, including pricing, brands, and measurements, which allows your team to quickly create work orders and instantly access accurate vehicle-specific parts and labor pricing. With instant access to a comprehensive database, you can deliver stellar customer service in real time.

Streamlined Text Messaging

Texting is one of the most convenient methods to communicate with your customers – many of whom prefer texting over any other form of communication with a business. Now, texting is even faster and easier than ever with the option of canned texts. Send text messages to customers in a flash with company-defined, easy-to-populate messaging that delivers personalized information to your customers about their vehicle while creating a standardized, error-free brand messaging.

Industry Leader Integration

In addition to helping your technicians focus on the customer, business software should integrate seamlessly with industry leaders such as BAYiQ, Tiremetrix and any other manufacturer or distributor that factors into your daily workflow. Third-party integration services provide easy access to the right parts and information, as well as any new releases, promos and so forth!

All these characteristics of a great in-store software can help your business elevate from good to great! TCS has invested real industry knowledge in a software that can do these things and more. TireWorks® HD by TCS is designed by experts who truly know the tire and auto industry and want to see your business succeed. Learn more about TireWorks® HD today – contact the TCS team!