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Cinch

Turn customer data into loyalty marketing you can measure. 

Cinch connects your customer data, marketing, loyalty, and reputation management into one platform — with AI Voice answering after-hours calls and Cinch Scheduler booking appointments around the clock. 
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See the customer story
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Why It Works

One clean customer record behind every campaign. 

Most shops stitch together three to five tools that don't share a single customer record — so rewards conflict, campaigns can't be measured, and after-hours calls go to a competitor. Cinch starts by cleaning and unifying every customer record into one source of truth, then runs marketing, loyalty, reputation management, and AI call answering off that same clean data — so every touch ties back to a real transaction instead of a guess. 

Revenue you can trace back to the campaign that earned it.

Cinch's attribution dashboard ties revenue to the email, text, or mailer that brought the customer back.

Attribution | $790.79K

Revenue traced straight back to a campaign: $501K from email, $278K from SMS, and $10K from direct mail.

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Customer Data Platform

One clean, de-duplicated customer record for every shop — visit history, spend, and vehicles in one place via OmniView™.

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Journey Builder & Segmentation

Drag-and-drop, multi-channel Journeys across 8 channels, built manually or by Cinch AI in seconds.

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Reputation Management

Automated review requests and responses, with sentiment analysis flagging reviews that don't match their star rating.

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Native Loyalty Suite

Built-in points, rewards, and a customer-facing portal — no third-party add-on required. 

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AI Voice (new in 2026)

Answers inbound calls 24/7, books appointments, and logs every call to the customer's record. 

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Cinch Scheduler

Online booking that syncs directly with TireWorks® HD and Tire Power, no double-entry. 

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What your customers get

  • Faster answers, any hour — calls answered 24/7, appointments booked online whenever it's convenient for them.
  • A rewards balance they can check themselves — no calling the front desk to ask.
  • One consistent experience — one customer record means no duplicate emails or conflicting reward balances.
  • Reviews that get a response, not left hanging.
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What your business gets

  • One clean customer database across every location — no more comparing notes between stores.
  • Marketing that runs itself — service reminders, welcome sequences, and declined-service follow-ups trigger automatically from day one.
  • Proof of what's working — revenue attribution tied to real repair orders, not just opens and clicks.
  • After-hours business captured instead of lost to a competitor.

See what Cinch could do for your customer list. 

Schedule a 30-minute demo, and we'll show you exactly how Cinch turns your customer data into measurable revenue — Journeys, loyalty, reviews, and all. 

Schedule a demo