I wanted to throw out a quick mention regarding an article in February’s edition of Modern Tire Dealer. Roger Porter of Porter’s Tire Stores, a growing 4 store chain in east Tennessee, and one of our very own Tire Power users, was interviewed in an article regarding his views of the use of software in today’s modern tire dealership and what is the most important functionality provided by the software. Here is some of what he had to say…. “With multiple stores, you need “the ability to track what goes on at each store,” says Porter. “Even from my home, I can log on and monitor exactly what’s going on. It’s a system of checks and balances that begins with the point of sale.” It is great to see one of our customers gain the recognition they deserve from the industry, and to get a chance for us here at TCS to see the positive impact our product has on someone’s business. For more of Roger’s comments, and for the full article, follow this link̷ ...[more]
Just about everyone uses the Internet in some form or fashion. Whether you are using online banking, paying bills, email, or social media sites like facebook and Twitter, an often overlooked security threat is password vulnerability. One main cause of Internet security breaches are weak passwords, so having a strong password for the sites you access is very important to protect your personal information from hackers. Some tips in choosing a strong password are:
Microsoft offers a free online tool to check your password strength: https://www.microsoft.com/protect/fraud/passwords/checker.aspx
In one of our past articles we shared web statistics on how a large percentage of the tire and automotive service industry are using outdated web browsers. In some cases this is caused by web sites dealers are using because these sites may only support old web browsers like Explorer 6.0.
We know the internet has changed our lives and will continue to change the way we live and do business. The browser wars are not the issue here, the issue is we cannot move forward and continue to support outdated standards and software. Google understands this and knows to make better software, they have to draw a line for supporting old technology in order to move into the future and create new standards. This week Google Apps Admins received the follow ...[more]
What if a fire or other disaster struck your home or office, or your hard drive suddenly failed? What if your computer was completely destroyed? Would you be able to recover your data, or would it be lost forever? In this day and age, these are questions we have to ask ourselves. So “what if” this were to occur? Do you have a disaster recovery plan in place? Or have you procrastinated, and put off secure data storage for another day? Many businesses think about backing up their data about 5 minutes after a catastrophic data loss. These questions should make you think about how important your information is and how you should prepare for the worst.
One option is to back up to an external drive, but there is one important rule to backing up your data you need to understand. Your data files should exist in two places or it’s not fully protected. Once data has been lost, it is lost, and there is no inexpensive way to re ...[more]
One of the things which set an efficient “Super User” apart from an average user of Tire Power software is knowing your software’s windows and features. Being able to quickly find pertinent information on the window makes your job easier and helps you serve the customer better. For example, if a user is on the ‘View Customer History’ window, and wishes to see which mechanic was assigned to a particular job on a particular invoice, you can find it very quickly if you take the time to learn your software’s windows.
Inside the ‘View Customer History’ window, find the customer’s invoice which has the service you need to find the mechanic for. Click on the invoice to highlight it, which will then bring up the contents of the invoice in the detail window at the bottom of the screen.
Once the contents o ...[more]
I am sure that you have all heard the saying “The Little Things Add Up”. No matter what area of life you think about this saying holds true. Customer service is no exception.
Most of your customers can go to any number of tire shops, but why do they choose you? If you were to ask your customers why they keep coming back most of the time you would not be given the answer you expected. Usually it is something small and might be something that has slipped your attention.
The best way to find out if your customers are happy is to ask them. Incorporating customer surveys into your marketing efforts is a great way to identify the areas you are doing well in and also the areas you need to improve.
There are many ways to survey your customers. You can:
Landfills everywhere are overflowing with old tires. Why not give them a few extra miles? There is a new trend of making old tires into sandals. The best instructions on making tire sandals I found were at the blog What The Cool. All you need is an old tire, a Dremel (or other tool to cut through the steel belt), old carpet scraps, adhesive and some plastic bags.
Other tire sandals instructions: