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Software, Websites, and Marketing for Tire and Auto Repair Shops

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Who Have You Encouraged?

December 28th, 2009

Studies and surveys show the lack of appreciation and encouragement among the top reasons employees leave a job. In an economy going through rocky times, it is very important for everyone in the workplace to recognize and look for opportunities to encourage one another. Webster describes encouragement as: The rising of one’s confidence especially by external agency or to spur on. Motivating employees requires providing support and feedback to let them know the company values their efforts. Unfortunately, employees may only get negative feedback on a day-to-day basis. Supervisors tend to focus on what an employee is doing incorrectly, and miss opportunities to let them know what they’re doing well. All too often, the annual review is the only time an employee gets positive feedback.

Showing appreciation and encouragement should be a continual process, not just an “employee of the month” program. Lack of appreciation can lead to lack of morale, and moti ...[more]

Posted in: TCS News

New ePower Features Added

December 17th, 2009

We have added many new features in ePower to give our customers even more flexibility and encourage their customers to buy from them over their competition.

  • Sell Rate/Markups – Users of your website can now create a markup off of their cost.
  • Add-Ons – Allows user to save predefined add-ons that will display on the customer printout.
  • Part Inventory Display Settings – Allows you the control of default settings to your website.
  • Specials Page – Now you can dynamically add a Specials Page to your site.
  • Activity Logs – You can see who is logging into your site and when, what they are searching for and what they are doing.

With ePower the wholesale tire dealer has an eCommerce website designed for the industry. For a demo of all of the new features please call 888-449-8473.

Posted in: ePower, TCS News


December 14th, 2009

One of the things we at Tire Company Solutions really want for our customers is for them to get the full experience, or ‘power’ if you will, from their Tire Power software.  As I mentioned in my last blog, it can be fun discovering and using some of the lesser known features in the software.  With that in mind, here is an overlooked feature, this time for you accounting people.

A widely used and very powerful feature in Tire Power is the ‘Query’ option available on all history windows.  This feature is especially useful in the accounting areas of Tire Power.  It is inside one of these account history windows where you will find this hidden gem of a feature which really is a complement to the query feature.  In Office Manager, go to the View | Accounts section where you would normally find your GL accounts.  Pick an account, and go to its history.

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When People are Esteemed, Relationships are Redeemed

December 11th, 2009

Leaders understand that people represent an organization’s most appreciable assets. No resource is more valuable than your people. Therefore, a leader’s people skills and how he grows relationships are his most important attributes. The following are principles gleaned from Proverbs and present some fundamentals on relationships. At the core is if people are esteemed, relationships are redeemed and people will be inspired.

  1. Don’t brag – Leaders understand how little they get from self-promotion.
  2. Don’t envy – Leaders sabotage themselves if their motive is to keep up with others.
  3. Be forthright – Leaders don’t fear confrontation, but speak the truth in love.
  4. Don’t forsake your roots – Leaders understand the power of relational heritage.
  5. Stay close – Leaders work at maintaining each relationship and understanding needs.
  6. Add value – Leaders sharpen those with whom ...[more]
Posted in: TCS News

Be Prepared This Season – How to Handle an Upset Customer

December 9th, 2009

The holiday season is upon us and there is no more important time to prepare your employees to handle any situation that may arise. Customers are a bit more stressed this time of year and can be especially reactive to a bad customer service experience. You cannot do enough to plan ahead and prepare your employees to prevent a situation before it starts.

There is an enormous pool of information to pull from out there but one has stuck with me from my years in college is a book by Dr. Stephen R. Covey, titled “7 Habits of Highly Effective People”. The book has several chapters and leads you through each of the 7 habits.  However the resounding theme of the book is we need to strive to be proactive and not reactive. This is true in almost all situations of life and especially with an upset customer.  When I was in the industry as a service advisor at a Ford dealership, I found that my customers were not always happy about bringing their vehicles in to get service. ...[more]

Posted in: Marketing

The Increasing Influence of the Customer Experience and the Internet

December 1st, 2009

The internet is continuously making it easier to both access, and promulgate information.  The costs of communicating and sharing one’s ideas, thoughts, feelings, opinions, and experiences have never been lower; all that’s required is desire, a computer, and an internet connection.  And with further advances in communication technology, this trend is only likely to continue. 

The good news is that it’s easier for your customers to share their opinions about your business, products, and services with others than ever before.  A happy customer is not only likely to be a repeat customer, but if happy enough, they’ll probably tell others, and generate new business for you in the process. 

The bad news is an unhappy customer will likely not return, but they can (and if unhappy enough, WILL) share their experience with others, and in doing so, either persuade current customers to stop giving you their business, or convince people that have never ...[more]

Posted in: Marketing, TCS News


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About TCS Technologies

TCS, an ARI company, develops and supports an innovative suite of point of sale and business management software, eCommerce websites, digital marketing services and data-as-a-service products designed exclusively for dealers, wholesalers, retreaders and manufacturers within the automotive repair, tire and wheel verticals. TCS is the industry's only complete technology provider, and our platform outperforms the competition through its seamless integration and superior functionality. For more than 20 years, we have provided our customers the best customer support in the industry, giving them the tools to build stronger, more loyal customers and ultimately a strong ROI. 

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Cookeville, TN 38506
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