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TCS Customer Named the 2009 Tire Dealer Humanitarian Award Winner by Tire Business

March 1st, 2010

We are pleased to see one of our own TCS customers, Mr. Scott Beasley, owner of Duncan Tire Company in Dublin, GA, was awarded the prestigious 2009 Tire Dealer Humanitarian Award.  Presented by Tire Business, a long time tire industry publication owned by Crain Communications Inc., Mr. Beasley was recognized for his humanitarian service in the community.  In part, the article stated “He’s the role model that every man needs to be. From his family involvement to business to community, he’s the ideal role model”.   It has been our pleasure to work with Scott and Duncan Tire for a few years now, so no one here at TCS was surprised he won this award.  Congratulations Scott.  For the full article, follow the link below.

Posted in: TCS News

TCS Customer Interviewed for Modern Tire Dealer Article

February 24th, 2010

I wanted to throw out a quick mention regarding an article in February’s edition of Modern Tire Dealer.  Roger Porter of Porter’s Tire Stores, a growing 4 store chain in east Tennessee, and one of our very own Tire Power users, was interviewed in an article regarding his views of the use of software in today’s modern tire dealership and what is the most important functionality provided by the software.  Here is some of what he had to say…. “With multiple stores, you need “the ability to track what goes on at each store,” says Porter. “Even from my home, I can log on and monitor exactly what’s going on.  It’s a system of checks and balances that begins with the point of sale.”  It is great to see one of our customers gain the recognition they deserve from the industry, and to get a chance for us here at TCS to see the positive impact our product has on someone’s business.  For more of Roger’s comments, and for the full article, follow this link̷ ...[more]

How strong are your passwords?

February 19th, 2010

Just about everyone uses the Internet in some form or fashion.  Whether you are using online banking, paying bills, email, or social media sites like facebook and Twitter, an often overlooked security threat is password vulnerability. One main cause of Internet security breaches are weak passwords, so having a strong password for the sites you access is very important to protect your personal information from hackers.  Some tips in choosing a strong password are:

  • Avoid common words and phrases
  • Do  not use dates, numbers or names that could be easily tied to you
  • Use both upper and lower case letters along with numbers and symbols

 Microsoft offers a free online tool to check your password strength:

Posted in: TCS News

Google says Goodbye to Internet Explorer 6.0…Finally

February 16th, 2010

In one of our past articles we shared web statistics on how a large percentage of the tire and automotive service industry are using outdated web browsers.  In some cases this is caused by web sites dealers are using because these sites may only support old web browsers like Explorer 6.0.

We know the internet has changed our lives and will continue to change the way we live and do business.  The browser wars are not the issue here, the issue is we cannot move forward and continue to support outdated standards and software.  Google understands this and knows to make better software, they have to draw a line for supporting old technology in order to move into the future and create new standards.  This week Google Apps Admins received the follow ...[more]

Posted in: TCS News

Are you backing up your computer data files?

February 12th, 2010

What if a fire or other disaster struck your home or office, or your hard drive suddenly failed? What if your computer was completely destroyed? Would you be able to recover your data, or would it be lost forever? In this day and age, these are questions we have to ask ourselves. So “what if” this were to occur? Do you have a disaster recovery plan in place? Or have you procrastinated, and put off secure data storage for another day?  Many businesses think about backing up their data about 5 minutes after a catastrophic data loss. These questions should make you think about how important your information is and how you should prepare for the worst.

One option is to back up to an external drive, but there is one important rule to backing up your data you need to understand. Your data files should exist in two places or it’s not fully protected.  Once data has been lost, it is lost, and there is no inexpensive way to re ...[more]

Posted in: TCS News

MAKING THE MOST OF YOUR TIRE POWER SOFTWARE – Knowing Your Windows Makes All the Difference

February 8th, 2010

One of the things which set an efficient “Super User” apart from an average user of Tire Power software is knowing your software’s windows and features.  Being able to quickly find pertinent information on the window makes your job easier and helps you serve the customer better.  For example, if a user is on the ‘View Customer History’ window, and wishes to see which mechanic was assigned to a particular job on a particular invoice, you can find it very quickly if you take the time to learn your software’s windows.

Inside the ‘View Customer History’ window, find the customer’s invoice which has the service you need to find the mechanic for.  Click on the invoice to highlight it, which will then bring up the contents of the invoice in the detail window at the bottom of the screen.


Once the contents o ...[more]

Customers Surveys Identify Areas of Improvement

February 5th, 2010

I am sure that you have all heard the saying “The Little Things Add Up”.  No matter what area of life you think about this saying holds true.  Customer service is no exception.

Most of your customers can go to any number of tire shops, but why do they choose you?  If you were to ask your customers why they keep coming back most of the time you would not be given the answer you expected.  Usually it is something small and might be something that has slipped your attention.

The best way to find out if your customers are happy is to ask them. Incorporating customer surveys into your marketing efforts is a great way to identify the areas you are doing well in and also the areas you need to improve.

There are many ways to survey your customers. You can:

  • Create an anonymous survey and offer it to your customer once the service has been completed
  • Call them after the visit and ask them the survey questions
  • Mail/email a sur ...[more]
Posted in: Marketing, TCS News

Even More Miles Outta Them Ol’ Tires

February 2nd, 2010

Landfills everywhere are overflowing with old tires. Why not give them a few extra miles? There is a new trend of making old tires into sandals. The best instructions on making tire sandals I found were at the blog What The Cool. All you need is an old tire, a Dremel (or other tool to cut through the steel belt), old carpet scraps, adhesive and some plastic bags.

Other tire sandals instructions:


Posted in: TCS News

How do you know how old a tire really is?

January 28th, 2010

The recent decline in the US economy has affected us all as consumers in some way. Most products have increased in price, tires especially. When those prices increase, fewer products are being purchased by the consumer, meaning more product stays on the store shelf. When more products stay on the shelves, less is ordered from the manufacturer. The tire industry is not immune to this trend.  This leaves manufacturers with a large surplus of tires waiting to be sold. The overall time frame from when a tire rolls off the manufacturing line to when it is sold to a customer, until the end of its tread life has increased. No one knows how long the new time frame is. You could be selling or buying tires much older than you actually think. Just because you bought it does not mean it is new. In general, tires shouldn’t be run if they are more than 6 years old. But how do you know how old a tire really is?

All tires are equipped with a number from the Department of Transportation; i ...[more]

Posted in: TCS News

Making sense of Google Wave

January 27th, 2010

Google Wave is a self-described “personal communication and collaboration tool” announced by Google at the Google I/O conference on May 27, 2009. It is a web-based service, computing platform and communications protocol designed to merge e-mail, instant messaging, wikis and social networking. It has a strong collaborative and real-time focus supported by extensions which can provide spelling and grammar checking, automated translation among 40 languages along with numerous other features.

At the 2009 Web 2.0 Expo in New York City, Gina Trapani (author of the “Complete Wave Guide” and founder of gave an informative talk on the basics of Google Wave and how it may be used for team-based document collaboration. Here is a link to view Gina’s full 15 minute talk, “Making sense of Google Wave”.

htt ...[more]

Posted in: TCS News
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About TCS Technologies

TCS, an ARI company, develops and supports an innovative suite of point of sale and business management software, eCommerce websites, digital marketing services and data-as-a-service products designed exclusively for dealers, wholesalers, retreaders and manufacturers within the automotive repair, tire and wheel verticals. TCS is the industry's only complete technology provider, and our platform outperforms the competition through its seamless integration and superior functionality. For more than 20 years, we have provided our customers the best customer support in the industry, giving them the tools to build stronger, more loyal customers and ultimately a strong ROI. 

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