As Tire Power users, we all have done it. We need to enter a customer transaction, only to not be able to find the customer’s name. We think they are in there, but why can’t we find their name? Is the name in the database misspelled, an extra space inserted, or does it have an extra letter which is making the search not work correctly? This can be frustrating and a little embarrassing, especially if the customer is right in front of you. Over the years I have heard and seen some pretty good tips to help you find that customer, such as using a phone number look up, or first name look up, but one of the most underused and powerful searches you can use to find an elusive customer in your database is the % sign lookup.
Let’s say I am in Front Counter searching for the customer, ‘Weaver Autobody’. The quickest way to search is to enter in “weav” in the ‘Last Name’ field. In this case, I do get some results, just not the one I need. I am fairly cer ...[more]
As Tire Power users, we all have done it. We need to enter a customer transaction, only to not be able to find the customer’s name. We think they are in there, but why can’t we find their name? Is the name in the database misspelled, an extra space inserted, or does it have an extra letter which is making the search not work correctly? This can be frustrating and a little embarrassing, especially if the customer is right in front of you. Over the years I have heard and seen some pretty good tips to help you find that customer, such as using a phone number look up, or first name look up, but one of the most underused and powerful searches you can use to find an elusive customer in your database is the % sign lookup.
Let’s say I am in Front Counter searching for the customer, ‘Weaver Autobody’. The quickest way to search is to enter in “weav” in the ‘Last Name’ field. In this case, I do get some results, just not the one I need. I am fairly cer ...[more]
As Tire Power users, we all have done it. We need to enter a customer transaction, only to not be able to find the customer’s name. We think they are in there, but why can’t we find their name? Is the name in the database misspelled, an extra space inserted, or does it have an extra letter which is making the search not work correctly? This can be frustrating and a little embarrassing, especially if the customer is right in front of you. Over the years I have heard and seen some pretty good tips to help you find that customer, such as using a phone number look up, or first name look up, but one of the most underused and powerful searches you can use to find an elusive customer in your database is the % sign lookup.
Let’s say I am in Front Counter searching for the customer, ‘Weaver Autobody’. The quickest way to search is to enter in “weav” in the ‘Last Name’ field. In this case, I do get some results, just not the one I need. I am fairly cer ...[more]
As Tire Power users, we all have done it. We need to enter a customer transaction, only to not be able to find the customer’s name. We think they are in there, but why can’t we find their name? Is the name in the database misspelled, an extra space inserted, or does it have an extra letter which is making the search not work correctly? This can be frustrating and a little embarrassing, especially if the customer is right in front of you. Over the years I have heard and seen some pretty good tips to help you find that customer, such as using a phone number look up, or first name look up, but one of the most underused and powerful searches you can use to find an elusive customer in your database is the % sign lookup.
Let’s say I am in Front Counter searching for the customer, ‘Weaver Autobody’. The quickest way to search is to enter in “weav” in the ‘Last Name’ field. In this case, I do get some results, just not the one I need. I am fairly cer ...[more]
About TCS TechnologiesTCS, an ARI company, develops and supports an innovative suite of point of sale and business management software, eCommerce websites, digital marketing services and data-as-a-service products designed exclusively for dealers, wholesalers, retreaders and manufacturers within the automotive repair, tire and wheel verticals. TCS is the industry's only complete technology provider, and our platform outperforms the competition through its seamless integration and superior functionality. For more than 20 years, we have provided our customers the best customer support in the industry, giving them the tools to build stronger, more loyal customers and ultimately a strong ROI.
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