Do you have a plan to connect with fast-moving online shoppers? We endorse the classics – phone and email – though we will acknowledge that they leave gaps in your availability. Missed phone calls and delayed email responses could result in lost leads.
What’s the solution? A quick, direct channel such as texting can provide the link you need to connect with fast-moving shoppers.
Texting is rapidly gaining popularity with small businesses, which is not surprising considering shoppers prioritize texting as the #1 preferred communication method. The convenience of texting means shoppers can reach your dealership no matter where or when they are trying to connect, and your team can quickly usher these leads into the sales funnel.
Specific benefits of texting your customers include:
In compliance with shifting customer expectations, TCS wants to help dealers like you make the transition from traditional to digitalized customer service. We have prepared a list of three places to start. These suggestions aren’t just for the benefit of your customers一they also make business easier for you and your team. By digitalizing your brand presence and in-store processes, you can simplify your daily workflow, increase the speed and accuracy of your services and boost shop traffic and revenue.
Here are three important areas to digitalize your customers’ experience and optimize the shopping process:
Digitalizing your daily workflow creates a seamless transition from one service touchpoint to the next, making it easier for your team to track and complete tasks and enhancing customer satisfaction.
Digital systems can streamline your daily workflow by handling important everyday tasks such as:
About TCS TechnologiesTCS, an ARI company, develops and supports an innovative suite of point of sale and business management software, eCommerce websites, digital marketing services and data-as-a-service products designed exclusively for dealers, wholesalers, retreaders and manufacturers within the automotive repair, tire and wheel verticals. TCS is the industry's only complete technology provider, and our platform outperforms the competition through its seamless integration and superior functionality. For more than 20 years, we have provided our customers the best customer support in the industry, giving them the tools to build stronger, more loyal customers and ultimately a strong ROI.
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