I wanted to throw out a quick mention regarding an article in February’s edition of Modern Tire Dealer.  Roger Porter of Porter’s Tire Stores, a growing 4 store chain in east Tennessee, and one of our very own Tire Power users, was interviewed in an article regarding his views of the use of software in today’s modern tire dealership and what is the most important functionality provided by the software.  Here is some of what he had to say…. “With multiple stores, you need “the ability to track what goes on at each store,” says Porter. “Even from my home, I can log on and monitor exactly what’s going on.  It’s a system of checks and balances that begins with the point of sale.”  It is great to see one of our customers gain the recognition they deserve from the industry, and to get a chance for us here at TCS to see the positive impact our product has on someone’s business.  For more of Roger’s comments, and for the full article, follow this link̷ ...[more]

I wanted to throw out a quick mention regarding an article in February’s edition of Modern Tire Dealer.  Roger Porter of Porter’s Tire Stores, a growing 4 store chain in east Tennessee, and one of our very own Tire Power users, was interviewed in an article regarding his views of the use of software in today’s modern tire dealership and what is the most important functionality provided by the software.  Here is some of what he had to say…. “With multiple stores, you need “the ability to track what goes on at each store,” says Porter. “Even from my home, I can log on and monitor exactly what’s going on.  It’s a system of checks and balances that begins with the point of sale.”  It is great to see one of our customers gain the recognition they deserve from the industry, and to get a chance for us here at TCS to see the positive impact our product has on someone’s business.  For more of Roger’s comments, and for the full article, follow this link̷ ...[more]

I wanted to throw out a quick mention regarding an article in February’s edition of Modern Tire Dealer.  Roger Porter of Porter’s Tire Stores, a growing 4 store chain in east Tennessee, and one of our very own Tire Power users, was interviewed in an article regarding his views of the use of software in today’s modern tire dealership and what is the most important functionality provided by the software.  Here is some of what he had to say…. “With multiple stores, you need “the ability to track what goes on at each store,” says Porter. “Even from my home, I can log on and monitor exactly what’s going on.  It’s a system of checks and balances that begins with the point of sale.”  It is great to see one of our customers gain the recognition they deserve from the industry, and to get a chance for us here at TCS to see the positive impact our product has on someone’s business.  For more of Roger’s comments, and for the full article, follow this link̷ ...[more]

One of the things which set an efficient “Super User” apart from an average user of Tire Power software is knowing your software’s windows and features.  Being able to quickly find pertinent information on the window makes your job easier and helps you serve the customer better.  For example, if a user is on the ‘View Customer History’ window, and wishes to see which mechanic was assigned to a particular job on a particular invoice, you can find it very quickly if you take the time to learn your software’s windows.

Inside the ‘View Customer History’ window, find the customer’s invoice which has the service you need to find the mechanic for.  Click on the invoice to highlight it, which will then bring up the contents of the invoice in the detail window at the bottom of the screen.

Once the contents o ...[more]

One of the things which set an efficient “Super User” apart from an average user of Tire Power software is knowing your software’s windows and features.  Being able to quickly find pertinent information on the window makes your job easier and helps you serve the customer better.  For example, if a user is on the ‘View Customer History’ window, and wishes to see which mechanic was assigned to a particular job on a particular invoice, you can find it very quickly if you take the time to learn your software’s windows.

Inside the ‘View Customer History’ window, find the customer’s invoice which has the service you need to find the mechanic for.  Click on the invoice to highlight it, which will then bring up the contents of the invoice in the detail window at the bottom of the screen.

Once the contents o ...[more]

One of the things which set an efficient “Super User” apart from an average user of Tire Power software is knowing your software’s windows and features.  Being able to quickly find pertinent information on the window makes your job easier and helps you serve the customer better.  For example, if a user is on the ‘View Customer History’ window, and wishes to see which mechanic was assigned to a particular job on a particular invoice, you can find it very quickly if you take the time to learn your software’s windows.

Inside the ‘View Customer History’ window, find the customer’s invoice which has the service you need to find the mechanic for.  Click on the invoice to highlight it, which will then bring up the contents of the invoice in the detail window at the bottom of the screen.

Once the contents o ...[more]

One of the things which set an efficient “Super User” apart from an average user of Tire Power software is knowing your software’s windows and features.  Being able to quickly find pertinent information on the window makes your job easier and helps you serve the customer better.  For example, if a user is on the ‘View Customer History’ window, and wishes to see which mechanic was assigned to a particular job on a particular invoice, you can find it very quickly if you take the time to learn your software’s windows.

Inside the ‘View Customer History’ window, find the customer’s invoice which has the service you need to find the mechanic for.  Click on the invoice to highlight it, which will then bring up the contents of the invoice in the detail window at the bottom of the screen.

Once the contents o ...[more]

I am sure that you have all heard the saying “The Little Things Add Up”.  No matter what area of life you think about this saying holds true.  Customer service is no exception.

Most of your customers can go to any number of tire shops, but why do they choose you?  If you were to ask your customers why they keep coming back most of the time you would not be given the answer you expected.  Usually it is something small and might be something that has slipped your attention.

The best way to find out if your customers are happy is to ask them. Incorporating customer surveys into your marketing efforts is a great way to identify the areas you are doing well in and also the areas you need to improve.

There are many ways to survey your customers. You can:

• Create an anonymous survey and offer it to your customer once the service has been completed
• Call them after the visit and ask them the survey questions
• Mail/email a sur ...[more]

I am sure that you have all heard the saying “The Little Things Add Up”.  No matter what area of life you think about this saying holds true.  Customer service is no exception.

Most of your customers can go to any number of tire shops, but why do they choose you?  If you were to ask your customers why they keep coming back most of the time you would not be given the answer you expected.  Usually it is something small and might be something that has slipped your attention.

The best way to find out if your customers are happy is to ask them. Incorporating customer surveys into your marketing efforts is a great way to identify the areas you are doing well in and also the areas you need to improve.

There are many ways to survey your customers. You can:

• Create an anonymous survey and offer it to your customer once the service has been completed
• Call them after the visit and ask them the survey questions
• Mail/email a sur ...[more]

I am sure that you have all heard the saying “The Little Things Add Up”.  No matter what area of life you think about this saying holds true.  Customer service is no exception.

Most of your customers can go to any number of tire shops, but why do they choose you?  If you were to ask your customers why they keep coming back most of the time you would not be given the answer you expected.  Usually it is something small and might be something that has slipped your attention.

The best way to find out if your customers are happy is to ask them. Incorporating customer surveys into your marketing efforts is a great way to identify the areas you are doing well in and also the areas you need to improve.

There are many ways to survey your customers. You can:

• Create an anonymous survey and offer it to your customer once the service has been completed
• Call them after the visit and ask them the survey questions
• Mail/email a sur ...[more]