I am sure that you have all heard the saying “The Little Things Add Up”. No matter what area of life you think about this saying holds true. Customer service is no exception.
Most of your customers can go to any number of tire shops, but why do they choose you? If you were to ask your customers why they keep coming back most of the time you would not be given the answer you expected. Usually it is something small and might be something that has slipped your attention.
The best way to find out if your customers are happy is to ask them. Incorporating customer surveys into your marketing efforts is a great way to identify the areas you are doing well in and also the areas you need to improve.
There are many ways to survey your customers. You can:
Landfills everywhere are overflowing with old tires. Why not give them a few extra miles? There is a new trend of making old tires into sandals. The best instructions on making tire sandals I found were at the blog What The Cool. All you need is an old tire, a Dremel (or other tool to cut through the steel belt), old carpet scraps, adhesive and some plastic bags.
Other tire sandals instructions:
Landfills everywhere are overflowing with old tires. Why not give them a few extra miles? There is a new trend of making old tires into sandals. The best instructions on making tire sandals I found were at the blog What The Cool. All you need is an old tire, a Dremel (or other tool to cut through the steel belt), old carpet scraps, adhesive and some plastic bags.
Other tire sandals instructions:
Facebook is more than a website for friends to connect with each other. It is also a great marketing tool which is boosting brand recognition and sales for local businesses everywhere.
Here are 3 ways facebook can help your local tire and automotive service business:
1. Customer Service
You can setup a facebook business page for your company. This is a great way for your customers and prospects to find and connect with you. Here you can answer questions, get feedback and build relationships with customers in your area. To get started, go to our Social Media Resource Center and download the ‘How to put your business on facebook’ guide.
2. Affordable Marketing Communication
Local tire and automotive service shops need to communicate in a cost effective way. Creating a facebook business page allows them the ability to post news, events, promotions and any other useful information i ...[more]
Facebook is more than a website for friends to connect with each other. It is also a great marketing tool which is boosting brand recognition and sales for local businesses everywhere.
Here are 3 ways facebook can help your local tire and automotive service business:
1. Customer Service
You can setup a facebook business page for your company. This is a great way for your customers and prospects to find and connect with you. Here you can answer questions, get feedback and build relationships with customers in your area. To get started, go to our Social Media Resource Center and download the ‘How to put your business on facebook’ guide.
2. Affordable Marketing Communication
Local tire and automotive service shops need to communicate in a cost effective way. Creating a facebook business page allows them the ability to post news, events, promotions and any other useful information i ...[more]
Facebook is more than a website for friends to connect with each other. It is also a great marketing tool which is boosting brand recognition and sales for local businesses everywhere.
Here are 3 ways facebook can help your local tire and automotive service business:
1. Customer Service
You can setup a facebook business page for your company. This is a great way for your customers and prospects to find and connect with you. Here you can answer questions, get feedback and build relationships with customers in your area. To get started, go to our Social Media Resource Center and download the ‘How to put your business on facebook’ guide.
2. Affordable Marketing Communication
Local tire and automotive service shops need to communicate in a cost effective way. Creating a facebook business page allows them the ability to post news, events, promotions and any other useful information i ...[more]
Facebook is more than a website for friends to connect with each other. It is also a great marketing tool which is boosting brand recognition and sales for local businesses everywhere.
Here are 3 ways facebook can help your local tire and automotive service business:
1. Customer Service
You can setup a facebook business page for your company. This is a great way for your customers and prospects to find and connect with you. Here you can answer questions, get feedback and build relationships with customers in your area. To get started, go to our Social Media Resource Center and download the ‘How to put your business on facebook’ guide.
2. Affordable Marketing Communication
Local tire and automotive service shops need to communicate in a cost effective way. Creating a facebook business page allows them the ability to post news, events, promotions and any other useful information i ...[more]
Are you making the most of your Tire Power software? Keeping abreast of new or not so obvious features can enhance your experience with the software, and make you and your employees more efficient. In this continuing series of blogs, we will shine the spotlight on these features in order to help all our users make the most of their software.
A new feature we have recently added in Tire Power is the ability to sort the list of vehicles assigned to a customer on the ‘Search Customers’ window. On this window, once the customer is selected on the left of the screen, the vehicles assigned to this customer are listed to the right.
Typically, if the customer only has a few vehicles assigned to them, it is not a big deal to see the desired vehicle and then select it to ...[more]
Are you making the most of your Tire Power software? Keeping abreast of new or not so obvious features can enhance your experience with the software, and make you and your employees more efficient. In this continuing series of blogs, we will shine the spotlight on these features in order to help all our users make the most of their software.
A new feature we have recently added in Tire Power is the ability to sort the list of vehicles assigned to a customer on the ‘Search Customers’ window. On this window, once the customer is selected on the left of the screen, the vehicles assigned to this customer are listed to the right.
Typically, if the customer only has a few vehicles assigned to them, it is not a big deal to see the desired vehicle and then select it to ...[more]
Are you making the most of your Tire Power software? Keeping abreast of new or not so obvious features can enhance your experience with the software, and make you and your employees more efficient. In this continuing series of blogs, we will shine the spotlight on these features in order to help all our users make the most of their software.
A new feature we have recently added in Tire Power is the ability to sort the list of vehicles assigned to a customer on the ‘Search Customers’ window. On this window, once the customer is selected on the left of the screen, the vehicles assigned to this customer are listed to the right.
Typically, if the customer only has a few vehicles assigned to them, it is not a big deal to see the desired vehicle and then select it to ...[more]
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About TCS TechnologiesTCS, an ARI company, develops and supports an innovative suite of point of sale and business management software, eCommerce websites, digital marketing services and data-as-a-service products designed exclusively for dealers, wholesalers, retreaders and manufacturers within the automotive repair, tire and wheel verticals. TCS is the industry's only complete technology provider, and our platform outperforms the competition through its seamless integration and superior functionality. For more than 20 years, we have provided our customers the best customer support in the industry, giving them the tools to build stronger, more loyal customers and ultimately a strong ROI.
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