We all know it is easier and cheaper to retain a customer than it is to acquire new ones. Customer loyalty is a direct result of your company’s customer service and overall marketing efforts.
If you have a problem, deal with it right away. You will gain more respect from your customers than a company that is slow to react. Building a life-long customer increases the reputation of your company and attracts new customers through word-of-mouth.
Remember, if you do not look after your customers someone else will.
...[more]
Part I: Updating Your Logo
On the internet image is everything: The web is a truly visual experience. The appearance and usability of your company’s website shapes a visitor’s perception as to the quality and reliability of your business as a whole. One could argue that having no website would be less harmful to your company’s reputation than an out-of-date and or broken/limited functionality website. The flipside, of course, is to present your visitors with pages that are visually appealing, easy-to-use to make a strong positive impression. This is an important element of building a lasting business relationship and ultimately greater success for you.
A good logo is a key element of your business’ presence. It conveys information about your business on an almost subconscious level. If you logo looks old, unbalanced, and thrown together those negative concepts will invariably carry over to the perception of your services ...[more]
Stephen Haney has been hired as a Customer Relations Representative and is the newest member of the TCS family. Stephen is a Cookeville native and holds a B.S. from Tennessee Technological University and an M.B.A. from the University of Phoenix. His professional background has been primarily within the healthcare industry. Stephen comes to TCS from Cookeville Regional Medical Center (CRMC) where he was a manager within the patient registration department and most recently was the credentialing coordinator for the medical staff. In addition, upon completing his M.B.A. Stephen was selected for a one-year healthcare executive internship within the administration department at CRMC. His professional experience has shown strong leadership and problem solving skills accompanied with a passion for customer service, which is a great fit for his current position. He has demonstrated excellent research and analytical skills and abilities along with solid business acumen. Some of his other com ...[more]
We had a great week at the SEMA SHOW and are even more excited about the coming year. Often we are referred to as the software company that is “Constantly moving forward” in the tire and automotive service industry. We are always out there looking for new technologies and listening to our customers feedback and with our retail websites and wholesale online ordering and our always advancing point-of-sale, inventory control and accounting software we are leading the industry in technologies.
We are tweeting live at SEMA. Follow us at http://twitter.com/TCSTirePower
We have expanded our “Power” suite of products and services this year to include:
Tire Power Software
ePower – Wholesale eCommerce
Web Power – Retail Websites
Hardware & IT Consulting
Data Backup
Third Party Integrations
Custom Solutions
Come by booth #45169 and let us show you how you can have a complete business software solution and a superior and noticable web presence and eCommerce solution.
Are you a thief’s best friend? (Identity Theft and your company)
Identity theft is defined as the process of using someone else’s personal information for your own personal gain.
Statistics published by SpendOnLife.com show that identity fraud involving Credit Cards, Utilities, Bank Accounts & Loans, and Employment represent 78% of the identity fraud cases reported.
Low-tech methods for stealing personal information are still the most popular for identity thieves. Stolen wallets and physical documents accounted for 43% of all identity theft, while online methods accounted for only 11%.
More than 35 million data records were compromised in corporate and government data breaches in 2008 (ITRC).
So, what is one to do? The battle being fought is actually on two fronts. ...[more]
One of the fun things about using Tire Power is finding and using some of the nifty little features in the software which are not always readily apparent to the normal user. Often times these features can enhance your experience with the software, and make you more efficient in your day to day job. From time to time, I will try to point out some of these lesser known features so you too can make the most of your Tire Power software.
One of the things Tire Power does really well is tracking non-stock or “special order” inventory. More times than not, these items tend to be parts, but certainly are not restricted only to that. One of the issues I have heard time and time again, especially from new users, is under their old software or paper invoice system they did not have an easy way to look up where they purchased non-stock parts from. This is an issue in case they have a warranty problem or just need to reorde ...[more]
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About TCS TechnologiesTCS, an ARI company, develops and supports an innovative suite of point of sale and business management software, eCommerce websites, digital marketing services and data-as-a-service products designed exclusively for dealers, wholesalers, retreaders and manufacturers within the automotive repair, tire and wheel verticals. TCS is the industry's only complete technology provider, and our platform outperforms the competition through its seamless integration and superior functionality. For more than 20 years, we have provided our customers the best customer support in the industry, giving them the tools to build stronger, more loyal customers and ultimately a strong ROI.
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